Shawn Gearin                          shawn@gearin.org

929 Barnes Lake Rd                Phone: 919-284-2394

Middlesex, NC 27557  

           

Executive Summary

 

My family and I moved to North Carolina in June 2008 from New England.  I am currently working from my home office for One Communications provisioning telecom services for the East Coast Region

 

I am a motivated employee and leader with demonstrated success within multiple industries.  I am a performance-driven progressive team member, with my focus on increasing efficiency and improving processes. My telecommunication experience includes a strong knowledge of the ILEC and CLEC business relationship and their networks.  I have project management, data management experience along with 7 years of managing a business. I am knowledgeable with Total Quality Management Principles, Lean and Six Sigma.

 

Systems Proficiency

 

MS Word - Project - Excel - PowerPoint  - Access - Outlook - Publisher, Jwalk Billing Sys, Lotus Notes, Front Page, Verizon LSI Interface, Verizon CSG, FairPoint Wisor Interface, Metasolve, Alcatel-Lucent ONC-P Client LD Switch.

 

Work Experience

 

One Communications

Order Manager Telecom Provisioner

July 2006 - Present

CTC Communications (Merged with Choice 1 and Conversant to form One Communications)

 

CTC Communications

Order Manager Telecom Provisioner

October 2005 - July 2006

Managing and provisioning telecommunication services and installations for business customers.

 

• Ordering and maintaining resold services through FairPoint and Verizon’s ordering interfaces and coordinating the delivery of the product.  Products include pots lines, centrex, T1, frame relay, wireless RTNA circuits ISDN PRI, BRI, and various point to point circuits.  

• Working daily with One Communications repair, ILEC technicians, and customer vendors, troubleshooting out of service and resolving repair/provisioning issues.

• Daily managing and billing an average of 100 customer accounts. 

• Projects - Managed data input on a long distance preferred interchange carrier conversions for the Central East Coast.  Created process guides for various user software interfaces and provisioning methods.

 

Local 33 Carpenters Union, Boston, Ma

1999-2005

Journeyman Carpenter/Team Leader

Coordinated and installed form and finish work on Massachusetts Central Artery, hotel and brownstones.

• Collaborated in weekly safety meetings, presented recommendations relating to access ways, and worker safety in hazardous conditions. The recommendations reduced work accidents and reinforced safety as the first priority.

 

Oxford Health Plans, Hooksett, NH

1997-1999

Member Service Associate

Responsible for providing customer service and claim processing details to members and physicians.  Worked directly with doctors, pharmacists and patients resolving varied issues from billing to prescriptions. 

 

• Handled call escalations for the call center team.

• Led a project that created a spreadsheet program that tracked Member

Service Associate's metrics, turning that data into information the Associate could use to realize weaknesses and strengths, toward achieving personal and business goals.

Spreadsheet project decreased an Associate’s average call handle time

38%, resulting in decreased cost per incoming call.

 

General Imaging Photographic Newburyport, Ma

1989-1997

Business Manager/Owner/Photographer

Successfully managed a start up photographic and advertising studio in a downtown retail location. Worked with businesses as advertising consultant relating to new and existing product promotion.

 

• Managed financial books and budget.

• Supervised 5 employees and adjusted schedules around customer’s expectations.

• Established new process plans that reduced turn around times on client projects and allowed accurate tracking of project phases, reducing client calls and emails by 50%.

• Built increased revenues through researching client needs, monitoring competitor advertising, offering services and products not offered by competitor.

 

Education

 

Bachelor of Business Administration / Management, 2001, Hesser College, Manchester, NH

North Shore Community College Aviation Program, 1998, Danvers, Ma

Four Star Aviation, Private Pilot Certification, 1998, Lawrence Ma

Sales Training, Sandler Institute, 2000, Newburyport, Ma

Electronics Diploma, Whittier Regional Technical High School, Haverhill, Ma